Q : How do I place an order with shoes126.com ?
A : Simply click the product you want to purchase, select the quantity/size/colour and click ADD TO CART buttton. To continue your shopping pls click CONTINUE SHOPPING buttton. When you are ready to complete your order, you can click CHECKOUT buttton. You will then be invited to login or register , the personal data bank that records your personal details for use each time when you shop online at www.shoes126.com. If you'd rather not login or register with My Details, click QUICK CHECKOUT button is okay .
The first step of checkout is delivery details and you will be asked to fill out necessary information ,such as name, address and delivery address in the appropriate boxes. Please ensure a full delivery address including postcode is specified.
The second step covers postage and packing. This screen lists your delivery address/es and you are available to change the address to receive package at this step.
The third step covers payment methods. Simply choose the payment method you will do, we can accept PayPal ,Western Union and MoneyGram,Meanwhile, you can leave the comments about your order at this step.
Finally, you have a chance to check details of your order for confirmation, you are allowable to change anything remains unsatisfactory. Click CONFIRM ORDER to complete your order and you will be linked to the payment methods page , then you choose to finish the payment. It is only at this point that your order is sent to us over a secure link. Your order will then be summarised on screen and send to us.
Q: Do I receive confirmation once I have placed an order?
A: Yes, once your details are confirmed ,we will be acknowledged your order by email.
Q: Can I change my order?
A: We are unable to amend your order, however, it may be possible for us to cancel your order on the behalf of you prior to despatching . Please send us emails to inform that. Once the order is despatched, we can not cancel your order. You have to wait for up to 14 days to return your item for a full refund.
Q: What happens if an item I have ordered is out of stock?
A: All products are subject to be available on our website. Generally, if the product is showing on our website, then it is available to order. However, during busy periods ,we may be in a position where we cannot supply you with a certain products or there may be an unexpected delay in despatch. If this is the case, we will let you know as soon as possible by email.
Q: What should I do if my credit/debit card has been refused when placing an order?
A: For details on why your card was refused, please contact your card issuer.
Q: How can I get my order shipped to a different address than my billing address?
A : We strongly recommend and prefer that customers send their order to the billing address on file with the card account in the first time. We may require you to do so in order to comply with our fraud prevention standards. Sometimes , orders can be shipped to a different address, however, we still require the correct, matching address for your credit card in addition to the shipping information. If you need to make arrangements for shipping to a different address, please send us an email to ask for assistance.
Q: What payment methods do we accept?
Western Union
Our main payment gateway is Western Union , one of the worlds safest and easiest way to pay online. We are glad to accpet such kind of payment, Please contact our Online Customer Service who can help to give you about our payment information below once you are going to send your payment . Email works fine too. (Your first name, Last name, Address, Country, MTCN which includes 10 digital number, the total amount of money and the currency you sent)
Customers from these countries can send Western Union payment by credit card by phone. The detail you can check www.westernunion.com
Phone number : 1-800-225-5227
Please Note: It will be cheaper to make your payment at your local Western Union office rather than using the phone service. You can find western union service in almost every post office around the world. Log onto www.westernunion.com to find the office nearest to you.
Paypal
PayPal is an third-party Internet business that allows anyone with an email address to send online payments securely by using their credit card or bank account. PayPal lets you send money to anyone with email. PayPal is free for consumers and works with your existing credit card and checking / banking account. Once you have sent a Paypal payment, Airnk.com receives an email alert and the payment is promptly applied to your existing order. To use Paypal, please follow the instructions below:
Click the Payment with Paypal button on the checkout screen.
Log into your Paypal account. If you do not have a Paypal account, you must go to http://www.paypal.com and create a new account before you can click the button to complete your transaction.
Follow the instructions provided to complete the transaction
Your payment will automatically be converted to the currency you choose, and you will be transferred back to our website to complete the order. Please be sure to click the "Send Order" button to complete your order.
Airnk.com reserves the right to refuse payments from unverified Paypal accounts or accounts with unconfirmed shipping address.
Q: What are your delivery charges?
A : We pay for all the shipping charges, and we provide free shipping around the world!
Q: How long will it take to delivery?
A : Totally , delivery time is composed of two parts. The first part is the processing time. This is the time from when your payment is received to when we gather up all the items and pack them. Processing takes 1-2 working days normally. The second part is the actual shipping time. This is the time that it takes for the package to be delivered by the couriers to the destination. EMS is the main shipping method we use to deliver goods, and it normally takes 7-10 work days, the slow shipping method normally takes 7-15 work days.
Q: What happens if I am out when you deliver?
A : If you are not available to accept delivery, the courier/carrier will leave the parcel in a safe place, please contact post office in the details to check package status and send us emails to inform that.If, however, your item(s) do not arrive within our stated lead times, please contact our Customer Services team who will be happy to help you. Please note lead times are only an approximation, as we are unable to guarantee a delivery time at the point of order.
Q: How do I track my order ?
A : There are two ways to check the status of your order. First, you can send us an email to track your order current status. But we recommend using the website's order tracking system located at shoes126.com, this system is available 24 hours a day, 7 days a week for your convenience. Simply type in your unique tracking reference number which we shall send in confirmation email to check the current status of your order.
A : shoes126.com is primarily a wholesale business, we provide wholesale orders to qualified business customers. If you are interested in wholesale, please email us your name, company name, contact information and a list of products you're interested in. A representative will contact you if we can accomodate your needs. Prices can and do vary based on the items and quantities involved.
We launch new promotions and sales events on some of special holidays especially, please keep your eye on our site and check the NEWS frequently.
A:Normally ,the cutomers have to pay for shipping fee for one pair of shoes.However, if the amount of the money for your order exceeds over $200, so the shipping charge of your order is free of charge except some remote regions (Egypt, Finland and so on)
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